Josh M.
Service Technician
4 Reviews
“This was a scheduled Silver A/C maintenance visit. I mentioned to Josh that the furnace made an abnormal noise during initial startup. Josh told me he couldn't identify the noise. Upon a second attempt, the noise was apparent. Josh informed me of the needed repair and acted immediately to correct the situation. He returned with the warranted part and installed it. To date, the repair has had no issues.
Josh was professional and genuinely concerned with my complaint. He demonstrated a genuine desire to correct the issue.”
“Josh was great to work with. He was trustworthy, communicative, and his quality of work was great. He knew what he was doing, and exceeded expectations with information.”
“It was cold, and the furnace stopped working. Josh came On Valentine’s Day and got us going. He was very nice to work with and very kind. I couldn’t be happier with their quick service.”
“I wanted to give a big shout out and thank you to Josh! We were trying to figure out why our gas use was so high with MUD. MUD was puzzled and suggested we check with HVAC. Josh went above and beyond to help us diagnose the issue with our A/C units and thermostats. Of course this all started on a Friday and Josh stayed in contact over a weekend to help us figure out what was happening with our units. He was able to solve a tricky problem and do the repairs on Monday. He was very careful not to try costly quick fixes. He really worked to find the actual issue for a repair. We have been long time customers of Ideal Heating and Air because of the wonderful, hardworking, conscientious people who really care about their customers. Thank you Josh and the team at Ideal!!”