He cleaned up what mess there was, which really was just tools.
Great service.”
“Reese came for routine maintenance and found that a problem that had been diagnosed 2 years earlier (and I thought had been taken care of) had not been completely fixed. It took two trips and I'm not sure how many phone calls for him to get the info he needed to repair it properly. I'm grateful he had the knowledge and took the time to follow up and make sure the furnace is running like it should instead of hurrying through the list of calls he was scheduled to make that day. Every company who does any work asks for a 5 star review. I don't give a review unless it's truly outstanding or awful. Reese definitely earned 5 stars and I will recommend Ideal to everyone.
Also, shout out to Sophia! She knows what she's doing, is great at following up, actually listens to clients and is always pleasant!”
“Got both furnace and AC replaced when our AC went out. Stephen listened to my concerns regarding the old system and designed a new system which is better suited for our house. The install team was amazing and got the whole thing done faster than the estimated time frame. Would definitely recommend.”
“Caleb was on time & called before he came over. He was very knowledgeable about the heating system and was very thorough in the maintenance. Very knowledgeable and we appreciate his professionalism.”
“Technicians were very thorough and courteous.”
“This was our first time using Ideal Heating and Air Conditioning. My husband and I were very impressed with Reese, who came out to perform maintenance and cleaning of our gas furnace. He explained everything he was doing, and was very adept and skilled in his work. He did a very thorough job of cleaning the furnace and explaining to us some options for optimizing our heating efficiency. We look forward to working with Ideal in the future.”
“Reece came on time, answered my questions. So polite and professional. Really knowledgeable and quick. Just a great experience. Thank you!”
“This was a scheduled Silver A/C maintenance visit. I mentioned to Josh that the furnace made an abnormal noise during initial startup. Josh told me he couldn't identify the noise. Upon a second attempt, the noise was apparent. Josh informed me of the needed repair and acted immediately to correct the situation. He returned with the warranted part and installed it. To date, the repair has had no issues.
Josh was professional and genuinely concerned with my complaint. He demonstrated a genuine desire to correct the issue.”
“Corwin and Reese came to do the routine maintenance on our geothermal units today. They throughly went thru our 2 Bosch units. Ideal did the installation for us and we have a maintenance program with them. We have been very pleased with Ideal, their customer service is outstanding, the units work great.”
“Josh was great to work with. He was trustworthy, communicative, and his quality of work was great. He knew what he was doing, and exceeded expectations with information.”