“This was a scheduled Silver A/C maintenance visit. I mentioned to Josh that the furnace made an abnormal noise during initial startup. Josh told me he couldn't identify the noise. Upon a second attempt, the noise was apparent. Josh informed me of the needed repair and acted immediately to correct the situation. He returned with the warranted part and installed it. To date, the repair has had no issues.
Josh was professional and genuinely concerned with my complaint. He demonstrated a genuine desire to correct the issue.”
– Douglas P.